Discord is a trending communication platform mainly used by gamers. In this article you will learn how to use it for work.
Let's face it.
The vast world of remote working tools seems like an endless stream of names and icons fighting for your attention. I fully understand that it's hard to keep track of how to use what and when.
Which is why I have done the work for you.
Let me introduce.
Discord for work
You might have heard of Discord.
If yes, I have a little surprise (🕵️♂️ pssst, look at the title of the article ☝🏽).
If not, you will learn something interesting in the next minutes.
Let's get things going.
What is Discord?
Discord is a communication tool mainly used by gamers that allows people to voice chat, share photos and videos, and join channels with their friends.
Discord is a great tool for remote leaders like you as well, because it allows them to communicate with your team members quickly and easily.
These are some of the features you can use on discord
- Chat platform - This will be used by everyone in your organization. You will use it for communication, collaboration, and shared problem-solving among other tasks.
- Voice communication - Just talk your team via voice communication, it can be more effective than typing out messages all day long. Plus, video conferencing is just one click away!
- Video conferencing - This will allow people who are not co-located to connect with each other virtually.
As Discord is created for gamers, you might want to ask:
Is Discord safe for business?
With over 300 million users, Discord is one of the fastest-growing social platforms on the web.
As mentioned, it's also one of the most popular tools for gamers, but it's not just for them.
Here are some reasons why you can can use discord as a remote leader in a company and do not have to worry about safety.
🔒 Private Chats — Private chats allow you to communicate directly with another user without broadcasting your conversation publicly across a server channel. This allows for more personal conversations between co-workers, which makes it an ideal solution for virtual teams who need to collaborate on projects remotely (or even in the same office).
🚧 Channel Moderation — Discord is also safe for businesses because it offers moderation tools (I will show you some in a minute) that allow you to block trolls or users who violate your terms of service or community guidelines.
You next question will certainly be:
How to use Discord for work
Now you might be wondering how you can actually use Discord.
Here are some suggestions
Discord helps you create separate channels for different projects or departments so that everyone can join in easily.
You can create separate channels for different teams like sales team, marketing team, support team etc., and assign them their own channels so that they can collaborate with each other easily.
Customer service platform.
You can also use Discord as an online customer service platform where customers can get in touch with your support staff or customer service representatives directly through voice calls or text messages.
This way they don’t need to wait on hold or wait until someone picks up their call on a phone number which may take several minutes or hours depending upon how busy your support staff is at that time.
File & link sharing
Another business use case for Discord is as a way to share files and links quickly with other people in your company.
If you want to automate tasks, you can let a Discord Bot take over the work for you.
Here are some
Discord Bots For Work You Should Know
Discord Bots are a great way to enhance your Discord server. They can do everything from adding custom commands and automating tedious tasks to playing games with you.
There are two types of bots:
🤖 Direct: These work on their own and don't require any interaction from the user. They can be used as tools, such as the weather bot, but they also have more complex uses like auto-moderation or managing music queues.
💬 Client-side: These bots require some sort of input from the user, such as /welcome or /playlist.
Let us have a look at what kind of Discord Bots can help you as a remote leader.
7 Best Discord bots for work
1. Apollo - Scheduler
If you love the ease of communication that Discord offers, then why not take it to the next level with Apollo?
Apollo is a scheduling bot that lets you schedule meetings within Discord. You no longer have to bounce around between different calendars and apps, because Apollo lets you do it all in one place.
It's super easy to use—just type out the command that corresponds with what you want to do (set up a meeting, change a meeting time, cancel a meeting), and Apollo will ask you what you need.
It's a direct Bot and always available, so you don't have to worry about time zones or weekday schedules.
2. Helper.gg - Ticketing
Helper.gg is a top-tier ticketing Discord bot that can help you manage customer service.
It's perfect for customer service agents that use Discord to connect to customers and troubleshoot their problems.
3. MEE6 - Automation
MEE6 is a bot that can help you automate welcome messages and handle other tasks, like kicking users who post spam.
Furthermore you can handle Twitch alerts, and other handy things with their custom made dashboard.
4. ProBot - Automation
ProBot is a adjustable Bot for different purposes like creating a welcome image,Social commands, Music, Moderation and much more.
5. Community Hubs - Social
Community Hubs is a Discord bot that helps Discord servers communicate. The bot allows users to share information with people in other channels, creating an opportunity for more diverse interactions.
If you are looking for a friendly place to chat with people outside your channel, Community Hubs is a great place to do so.
6. Lofi Radio - Music
Lofi Radio is a simple, free bot that plays lo-fi music on Discord. It has no ads or premium accounts and will always will be free.
7. PolliPoll - Polls
This Bot does exactly, what the name suggests.
You can make polls.
So, as you can see, there are many ways to use Discord for your company's benefits.
Using Discord for work is a great way to improve team productivity and it's also a great tool to use for getting better customer service.
It's also really cool, because it integrates with your forum/discussion platform.
So you're giving people an opportunity to reach out to you in any way they'd like, without having to go through hoops or tedious workarounds.
The software is quite flexible and can work well for the entire organization, once you are able to figure out how to use it properly.
It has great features that help you keep in touch with different departments while ensuring they do their work well.
The best thing about it is that it is free and the second thing is that it is easy to use.
Want to dive deeper into the topic of remote team activities?
- Entrepreneur.com - Discord Is a Social Media Platform Built for Gamers. And It Is My Favorite Tool as a Leader
- Bloomberg.com - Chat App Discord Is Worth $15 Billion After New Funding
- Backlinko.com - Discord User and Funding Statistics: How Many People Use Discord in 2022?
- Zapier.com - Can you use Discord for business?
- HP.com - Is Discord for Business a Fit for the Digital Workplace?
What do you think about Discord?
Let me know in the comments below